What to do if you need assistance;
Car Park - If a car is parked in your car space we will put a notice on the car asking them to remove it immediately. We will take note of the registration and try to contact the owner. Please phone us to let you know a car space number you can park in until the car is removed.
You need to phone a provider to get your water, electricity and gas connected (the gas for your stove is free but you need to phone Origin on 1800 650 835 for the gas that heats your water) .
Triptych Apartments after Hours Call Out Policy
Triptych engages building management staff between 7.30 am and 11.30 pm, 7 days per week. This policy applies to those periods when the building managers are off-duty and there is a requirement to get assistance.
There are four types of after hour calls.
Type / Nature
1 Calls relating to the integrity of the building such as burst pipes, malfunctioning air conditioning, lift breakdowns and similar
2 Calls relating to behaviour of residents including noise
3 Calls relating to the security and breaches of security
4 Administrative calls
While either the Building Manager or a Building Attendant mans the building, the above calls will be answered directly and dealt with immediately—depending upon the nature of the call.
When the building is unattended, it is the responsibility of the Building Manager to take calls—more specifically, relating to Type 1 calls (above).
Type 1 calls: the Building Manager will ensure a contractor attends as soon as possible and will remain briefed on the event until resolution. In certain instances, the Building Manager may also be required to attend the building after hours.
Type 2 and 3 calls: Residents unable or unwilling to resolve issues should call Victoria Police or Business Risks International (BRI). While Victoria Police are obligated to attend, in many instances they fail to do so. If BRI is called, they will attend and fees will be incurred. BRI offers the following services:
· Provide a prompt response service and attend to matters of security.
· Assist in speaking to occupants who are adversely affecting the quiet enjoyment of residents within the Building
BRI can be contacted on the following number - 1300 760 221
It is important to understand the extent to which BRI can resolve any reported issues. In the event that their attendance is to resolve a caller’s personal complaint, the resident needs to be aware that, as a paid service, an attendance fee may be payable.
If the attendance is to resolve a security breach which would be in the interests of all residents then the call out fee will be to the Owners Corporation’s account.
Any event involving BRI requires them to complete an incident report and send it to the Building Manager by 9.30am the next working day.
Type 4 calls should essentially be avoided and dealt with during the next business day. All residents are encouraged not to make such calls after hours or when the Building is unattended.
Windows - The centre safety lever lock that allows the window to open, has a round dial, this round dial allows the window to release to open (When lifted only not screwed) and is spring loaded to latch when shut. The round dial is screwed to the spring loaded latch. This release dial needs to stay screwed firmly so that the dial dose not unscrew itself off, the tenant needs to do regular checks if they are always using their windows.
Internet - High speed broadband Internet ADSL 2+ is available at Triptych, you can phone any provider to get the Internet connected. You need to tell the Internet provider you choose to book a technician to come to the MDF room at Triptych. They will do the 'jumpering' to connect your phone line to your high speed Internet provider.
Intercom - The bottom button on the intercom lets your friends in the front door, the middle button gives them lift access to your floor. The top button does nothing.
If a smoke detector is making a beeping sound, replace the battery. If you hear a beeping sound coming from another apartment phone 0488 248 456.
Black shade cloth is the only acceptable cover for your storage cage.
If your power goes out, check the fuse switches near your front door. If the power trips again you may have a faulty appliance. Disconnect some appliances and switch the fuse back to to on. If this does not work, check if other apartments have power, as it may be a blackout.
For electrical problems phone - Acton 9646 4080
Air Conditioning RKH 9437 2466
Plumbing BP 9560 6119
Miele Appliances 1800 798 578
Locksmith - Access Security - After hours 968 94702